Preorders

How Preorders Work

Preordering is how collectors guarantee a piece instead of chasing it after release. Here's the whole journey, in plain language.

  1. Preorder Open
  2. Preorder Closed
  3. Incoming
  4. Ready to Invoice
  5. Completed

The statuses above are the exact ones you'll see on product pages and in your account, so you always know where your piece is.

  1. Secure your preorder

    Pick your model and reserve your slot — no payment today. Your piece is reserved for you, not for whoever's fastest on release day.

  2. Preorder closes

    Once the order window with the supplier closes, quantities are final. From here on your slot is confirmed and can't be bumped by later demand.

  3. Incoming

    The manufacturer ships, and our stock status moves to Incoming ("P.O OTW"). The shipment is on its way to us — this is the longest stretch, and where most date movement happens.

  4. Ready to invoice

    Your piece has landed, been checked and is physically in our hands. We now raise your balance invoice — you'll find it on your invoices page.

  5. Pay the balance

    You receive the balance invoice by email with payment instructions. Pay within the window stated on the invoice, straight from your invoices page, and your order moves to fulfilment.

  6. Collect or deliver

    Choose self-collection at our Kaki Bukit address (free) or tracked delivery via SmartPac or courier within Singapore.

  7. Completed

    Order collected or delivered, another piece into the display cabinet. Completed — until the next drop.

About payment

Reserving a preorder costs nothing today — your slot is simply held in your name. When your stock is ready (status: Ready to Invoice), we raise a balance invoice that you can pay from your invoices page. Because we commit real quantities to the supplier when the window closes, reservations become binding from that point on — the exact terms are on our Payment & Deposit Terms and Returns & Cancellations pages.

About delays

Release windows move — sometimes by a quarter or more. Tooling fixes, licensing approvals and factory queues all sit with the manufacturer, and every retailer gets the same revised dates at the same time. A delayed ETA almost never means a cancelled piece. We quote windows by quarter (e.g. "Expected Q4 2026") because that's the only granularity that's ever real, and we update product pages when windows move.

Ready to secure something? Browse open preorders — or read the FAQ.